Common Queries

You Asked, We Answered

What are the payment options?

 

Avec Ashland only accepts PayPal

 

What is your return policy?

 

Due to the nature of the items that we sell, we DO NOT offer exchanges or refunds on any Avec Ashland products. Please be sure to choose the correct lengths and texture before checking out with your order. However, if you are experiencing abnormal issues such as excessive shedding/tangling of your bundles or premature balding of your closure/frontal, please do not hesitate to contact us with your concern via email at info@avecashland.com 

 

How long does Avec Ashland hair last?

 

Depending on the maintenance taken to keep your hair looking and feeling luscious, the hair can last you up to three years. However, the longevity depends on proper care and how frequently you use the hair. Please note Closures and frontals may need to be replaced more frequently depending on your handling. Please expect to have to replace your closure/frontal every 3-6 months.

 

What products do you recommend to preserve the integrity of avec ashland's extensions?

We recommend clarifying shampoos such as ion color defense clarifying shampoo or mizani moisture fusion gentle clarifying shampoo. For conditioners we recommend ion color defense intense moisture conditioner or mizani moisturfuse moisturizing conditioner. 

 

Can Avec Ashland hair be colored or dyed?

 

Yes. All of our hair can be colored and lightened. We advise you to seek professional help when coloring your hair extensions to prevent damaging the hair. if you are interested in having your wig custom colored please book a consultation to discuss pricing.

 

How can I make my Avec Ashland hair last for a long period of time?

 

We suggest that you shampoos your extensions every two weeks using a mild shampoo. In between those two weeks, you should only condition your hair. Conditioning your extensions will ensure that your hair stays luscious and beautiful. Following these simple steps can results in your extension lasting up to Three Years.

 

What color does Avec Ashland hair come in? Do you offer custom coloring?

 

All of our extensions vary between natural black and natural brown. Custom coloring is offered only on wig units and must be BOOKED through "CUSTOM WIG UNITS"

 

How long does shipping and handling take?

 

Once your order is placed and confirmed, you will receive a confirmation email. Standard shipping takes 3-5 business days, depending on where you are located. Please note that this does not include processing time. our sIGNATURE UNITS ship the next business day AND RESTOCK THE 1ST AND 15TH OF EACH MONTH. Bundles, closures and frontals take 3 business days to Ship. All other units, including our ready to wear collection and custom units take 7-10 business days.

 

How many ounces are in each Avec Ashland hair bundle?

 

All of our bundles are 4 ounces. We recommend at least 2 bundles for lengths up to 14" and 3 bundles for lenghts 16-24" to achieve a full and chic look. For lengths 26" and up, at least 4 bundles are recommended.

 

I AM NEW TO WIGS AND AM NOT SURE OF THE BEST AND MOST AFFORDABLE OPTION. iS THERE ANYONE i CAN sPEAK TO about this?

 

our wig specialist, brandy, is able to assist you with all of your questions. Please schedule your 15 minute consultation which is hosted via zoom

 

Do you offer RUSH OR EXPEDITED SERVICES IN THE EVENT I AM UNABLE TO WAIT THE FULL PROCESSING TIME?

 

rUSH/EXPEDITED SERVICES ARE OFFERED AT A FEE OF $10 PER BUSINESS DAY. fOR EXAMPLE, IF AN ORDER TYPICALLY TAKE 7 BUSINESS DAYS AND YOU NEED IT THE NEXT DAY, YOUR RUSH FEE WILL BE $60. Please note, this service can only be completed upon approval from a team member. to request approval please email info@avecashland.com with "RUSH ORDER" AS YOUR SUBJECT LINE.

 

IS THERE A SIZE CHART TO HELP ME DETERMINE WHAT SIZE WIG TO ORDER?

 

sIZE CHARTS ARE AVAILABLE ON EACH PRODUCT PAGE FOR YOUR REVIEW. iF YOU ARE IN BETWEEN SIZES, WE RECOMMEND GOING DOWN A SIZE AS EACH WIG IS CONSTRUCTED ON A SPANDEX CAP ALLOWING FOR STRETCH. WE ASK THAT YOU REVIEW THE SIZING CHART PRIOR TO ORDERING TO ENSURE PROPER FIT

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